Terms & Conditions

We do our best to get the product to you as fast as possible, whether a Fulfillment customer, a professional Distributor, a Wholesaler/ Dealer/ Systems Integrator or a Consumer, most orders we receive payment confirmation on by 12:00pm EST ship the same day.

Sales terms

Due to our many agreements and contractual obligations to our Wholesalers, Distributors and Agents world wide, FESCO may only offer consumers direct sales at MSR pricing.

Payment terms

Credit Cards: Visa/ Master Card/ American Express/ Discover, Cashiers Check or contact FESCO accounts dept. for acct details, Personal Checks (10 days clearance required)

Returned check: fees are $25USD each. Late payments will be charged an interest rate of two percent (2%) per month. No shipments will be made upon past due accounts. If the account is sent to collections the customer will be held responsible for all fees and collection charges until account is fully remitted.

Business Accounts: New businesses are initially set up on credit card terms until some history is established.Open Accounts: Available only on a signed application and an approved by FESCO open account credit application approval. Application approval periods are a minimum of 10 business days.

Shipping

All orders from the North America continent are shipped UPS Ground City of Jacksonville, Florida U.S.A. Residential based businesses or consumers sometimes fall under special carriage conditions and are subject to residential delivery rates. If your order does not qualify for special freight considerations or pre-paid freight then common carrier freight and insurance charges will apply. All freight charges are subject to dimensions or oversize carrier weight regulations and charges. Shipping fees are not refundable. The customer is responsible for all freight charges for unaccepted or refused delivery of shipments. Cancelled orders or refused shipments will incur a twenty percent (20%) restocking fee. For International shipments please contact FESCO directly.

Damage claims

Shipping Damages are the responsibility of the carrier once the shipment is collected from FESCO by the carrier or their authorized agent. Any carriage damages should be reported to the carrier immediately and to FESCO within seven (7) days of receipt of shipment. To ensure any damage or claim credit for shipping damages; the original purchaser must return, the whole shipped and damaged product in its original packaging to FESCO directly.

Returns

To return any product to FESCO requires that you obtain an official RMA (Return Materials Authorization number) first. Please contact the source of your purchase directly to arrange this or if in any difficulty contact FESCO directly to obtain an RMA number. The original purchaser must return, the whole shipped and/or damaged product in its original packaging to FESCO directly. RMA numbers are valid for a 15 day period only. All returns must be shipped freight pre-paid, securely packaged in the original packaging with the FESCO RMA number clearly visible.

Returns will be credited at the price paid less shipping and restocking fees, currently at 20%, or replaced under the conditions of the warranty. Returns not received within thirty days (15) are considered accepted. Once an RMA numbered is issued, it will be good for 15 days only and must be received back in that time or the RMA is cancelled. Defective Returns may be credited if returned in under 15 days of purchase or repaired and/ or replaced dependent upon the conditions of the product Warranty.

The original purchaser must include with any returns; the original invoice and packaging along with the complete original product in an un-tampered with condition. Any and all modifications or adjustments to the original FESCO product will negate the product warranty and any or all obligation by FESCO to service or repair the unit. FESCO products showing misuse or abuse will not be subject to credit or repair and replacement.

Sales of discontinued items are purchased “as is” and not subject to warranty conditions.

FESCO disclaimer website

FESCO cannot be held responsible for typographical errors contained within company literature or this website. Pricing and availability subject to change without notice, when placing an order the customer accepts and agrees to all FESCO general terms and conditions. Note on pictures shown; all pictures shown for web purposes are low resolution. All FESCO products shown are expected to improve or exceed their visual characteristics as shown.

FESCO copyright

2011 – 2016 © FESCO , All Rights Reserved.

FESCO disclaimer use

FESCO will in no way be held responsible for the improper, misuse or unsecured installation of its products. Any and all damage, injury or liability arising from the installation or use of FESCO products is the sole responsibility of the original purchaser and final installers.